nexaconnectsa
Terms and conditions
Last updated 23 October 2026
1. About these terms
1.1 These terms apply when you sign up for a Nexa Connect digital card through nexaconnectsa.co.za, WhatsApp, email or in person. Ticking "I agree" on the sign-up form, or paying our invoice, means you accept them.
1.2 "We", "us" and "Nexa Connect" means Nexa Connect SA (Pty) Ltd, registration number 2026/837735/07. "You" means the person or business that orders the service. Where an employer orders cards for staff, "you" means the employer.
1.3 Nexa Connect designs, publishes and hosts digital cards: a web page at your own link, shared by link and QR code, with features that depend on your package. Everything is delivered digitally. We do not print or ship anything unless we agree to it separately in writing.
1.4 Our privacy policy explains how we handle personal information and forms part of these terms.
2. Packages and prices
| Package | Setup | Monthly | Yearly, paid upfront | Includes |
|---|---|---|---|---|
| Basic | R199 | R69 | R745 | Digital card in your branding, your own card link, QR code for print and screens, About section, monthly email report of card opens |
| Professional | R299 | R89 | R960 | Everything in Basic, plus a Google review link and QR code, a print-ready review poster (digital file), up to 6 brochures, a "Leave your details" lead form with email alerts, a payment button, and a live stats page |
| Teams (5 or more people) | R599 company design, once | R99 per person | R1,069 per person | Everything in Professional for every person, one company design, cards under your company's link, staff added or removed for you |
2.1 We are not registered for VAT, so no VAT is charged.
2.2 Designing a brochure, logo or other artwork is not included in any package. We quote for it separately before we start.
2.3 Any add-ons are quoted separately before you order them.
3. Fees and payment
3.1 Invoice: once you approve your private preview, we invoice the setup fee together with your first month or year. Payment is due within 7 days of the invoice date.
3.2 Going live: your card goes live as soon as your payment reflects in our account.
3.3 Monthly plan: billed monthly in advance, from the month your card goes live.
3.4 Yearly plan: paid upfront for 12 months from the date your card goes live, at a 10% discount on the monthly price.
3.5 Teams: the company design fee is charged once. Each person is billed from the month their card goes live. People added part-way through a month start paying from the next month.
3.6 How to pay: by EFT into our business bank account, using your invoice number as the reference. The bank details are on every invoice.
3.7 Price changes: we may change our prices with at least 30 days' written notice by email or WhatsApp. Yearly plans keep their price until renewal.
4. Building and approving your card
4.1 You send us your details, photo, logo, brand colours and links through the sign-up form or WhatsApp.
4.2 We design your card and send you a private preview link. Only people with that link can see it, and it is hidden from search engines.
4.3 Your setup includes up to 2 rounds of changes before you approve. A complete redesign before approval is quoted separately.
4.4 Your card goes live only once you have approved it, we have recorded your consent to publish your details, and your payment has reflected.
4.5 We aim to send your first preview within 5 working days of receiving everything we need from you.
5. Updates
5.1 Updates are unlimited on every package, at no extra charge.
5.2 An update changes existing details or content: for example a new phone number, job title, photo, link, opening hours, About text, payment link or brochure file. A redesign of your card's layout or style is quoted separately.
5.3 Teams: staff details are updated as part of the per-person fee. A change to the company design is quoted separately.
5.4 We aim to complete updates within 2 working days.
6. Leads, payments and statistics
6.1 Leads: on Professional and Teams, visitors can send you their name, number and message through your card. We store each lead with the visitor's consent, email it to you, and delete it after 12 months. You may use a lead only to reply to that person, and you are responsible for how you use and keep it under POPIA.
6.2 Payment button: on Professional and Teams, your card can show a button to your own payment link or your bank details. Payments go directly from your customer to you. We never receive, hold or refund your customers' money, and we are not part of any sale between you and your customers.
6.3 Statistics: we count card opens and button presses so we can show them in your monthly report and stats page. We don't record who opened your card or their device. Your stats page is a private link: keep it to yourself.
7. Your responsibilities
7.1 You confirm that the details and files you send us are accurate and that you have the right to use them, including photos, logos, brochures, bank details and any other people's details.
7.2 If you give us details of other people, for example staff on a team plan, you confirm they know about it and agree to their card being published.
7.3 Your card may not contain anything unlawful, misleading, defamatory or offensive, or anything that infringes someone else's rights. We may refuse to publish, or remove, content that does.
7.4 You are responsible for what you advertise and sell through your card, including any professional registrations or claims about your services.
7.5 Tell us promptly if any details on your card change or become incorrect, including your payment link or bank details.
8. Ownership
8.1 You keep ownership of your own content: your name, details, photos, logo, brochures and branding. You give us permission to use them to design, publish and host your card for as long as you are a client.
8.2 Nexa Connect owns the card design template, the website, the software and the card link address. Your subscription gives you the right to use them while your account is active.
8.3 Your review poster and QR code files are yours to keep and print. The QR code points to your Nexa Connect link, so it only works while your card is active.
8.4 With your permission, we may show your card, or a compliment you've given us, as an example of our work. You can ask us to stop at any time.
9. Cancellation, refunds and non-payment
9.1 Monthly plan: you can cancel at any time by email or WhatsApp. Your card stays live until the end of the month you've paid for, then we take it offline. There is no cancellation fee.
9.2 Yearly plan: you can cancel at any time. We refund the unused full months, less the discount you received on those months.
9.3 Setup fee: the setup fee pays for design work and is not refundable once your card has gone live. If you cancel before your card goes live, we refund what you paid.
9.4 Late payment: if a payment is more than 14 days overdue, we may pause your card. A paused card shows "card unavailable" instead of your details. We restore it within 1 working day of receiving payment.
9.5 Long non-payment: if your card has been paused for 60 days, we may close your account and delete your card, as described in our privacy policy.
9.6 When your account ends: we take your card offline straight away and delete its details and files within 30 days. Your link and QR code will stop working. Ask us before you cancel if you want a copy of your details.
9.7 Our cancellation: we may end the service with 30 days' notice, and refund any amount paid for the period after that. We may suspend a card immediately if it breaks section 7.3.
10. Availability, liability and privacy
10.1 We host cards with reputable providers and aim to keep them online at all times, but we can't guarantee uninterrupted service. Planned maintenance is kept short.
10.2 Your card depends on outside services we don't control, such as Google reviews, Google Wallet, WhatsApp, social media sites, payment providers, banks and the phone the visitor uses. We are not responsible if those services change or stop working.
10.3 We are not liable for indirect or consequential loss, such as lost business or profit. Our total liability to you in any 12 months is limited to the fees you paid us in that period. Nothing in these terms limits rights you have under the Consumer Protection Act or other law that can't be excluded.
10.4 We handle personal information as set out in our privacy policy, in line with POPIA. We record your consent before publishing your card, and you can ask us to change or remove your details at any time.
11. General
11.1 Teams: the employer is responsible for the staff whose cards it orders, including getting their agreement. When someone leaves, tell us and we take their card offline; billing for that person stops from the next month.
11.2 Changes to these terms: we may update these terms. We will tell you at least 30 days before a change that affects you applies. The current version is always at nexaconnectsa.co.za/terms.
11.3 Law: these terms are governed by the law of South Africa.
11.4 Contact: info@nexaconnectsa.co.za or WhatsApp +27 60 518 6921.